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Something is missing from my order

Commande incorrecteIf your delivery is incomplete or you are missing something from your order (e.g. a battery or charger), then you've come to the right place. There could be several reasons for this, but they can all be quickly clarified and resolved.

The most common reasons include:

  • Something went wrong during packaging (yes, we're only human, not machines)
  • Part of the order is being shipped from a different warehouse
  • Someone else found your order interesting and decided to help themselves (it happens)

But don't panic! We will of course help our BROs. The packaging process is camera-monitored so that we can quickly track and identify any errors. Please fill out the form below so that we can investigate the case and take further steps.

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

Top questions at a glance

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

Werkzeug kauft man bei den BROs

Sei kein Kunde, sei ein BRO! ❤️ Wenn Du auf der Suche nach Werkzeugen von Premium-Herstellern wie Makita, Bosch, Festool, Milwaukee, Metabo & Co bist, führt Dich kein Weg an der TOOLBROTHERS-Family vorbei. Wir bieten unseren BROs beste Preise, GRATIS Geschenke, Next-Day Lieferung, BROdeals, persönlichen Service und mehr. Sammel bei jeder Bestellung BROpoints und tausche diese gegen Rabatte ein. Schau auf Social Media vorbei, und lerne die BROs hinter Deiner Bestellung kennen und eins ist versprochen: So eine Company findest Du kein zweites Mal

  • <strong>Personalized support</strong>

    Personalized support

    Unlike many other platforms, we offer you personal advice and service that supports you at all times.

  • <strong>Fast delivery</strong>

    Fast delivery

    We make sure that you receive your order usually within 2 - 3 business days. We work with selected retailers to make this happen.

  • <strong>Best Prices</strong>

    Best Prices

    For each item with this symbol, you will currently receive the best online price (for the german market) from us. You can find the exact information on this on the product pages.

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Verpasse nie wieder ein Angebot, Deal oder Update.

Preisvergleichs-Portale und Suchmaschinen verlangen bei jedem Kauf hohe Gebühren – oft über 20 % des Verkaufspreises. Diese Kosten zahlen am Ende immer die Kunden. Wir gehen einen anderen Weg: Statt Werbebudgets an große Plattformen zu zahlen, investieren wir lieber in faire Preise, BROpoints, Geschenke und exklusive Bestpreis-Deals, die Du nur direkt bei uns findest. Ohne Zwischenhändler. Ohne Aufschläge. Direkt für dich.

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